The Hidden Pivot Behind Zappos and Customer Obsession
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YouTubeThe Startup Lab
The Hidden Pivot Behind Zappos and Customer Obsession
An inspiring look into how Zappos scaled from a small online shoe retailer to a world-famous customer service icon through bold cultural bets. #Zappos #TonyHsieh #CompanyCulture #CustomerExperience #BusinessStrategy #Entrepreneurship #BrandLoyalty #Leadership #Innovation #StartupGrowth #Shorts
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