Over the last five years, I have led Key Lime Interactive in conducting user research in the U.S. and abroad. In Latin America, we have conducted user research in Brazil, Mexico, and Colombia. I can ...

Generally speaking, nobody wants to be an enabler of bad behavior. To enable bad behavior means we are consciously aware of the reality that surrounds us and the impact that the negative has, but be ...

In Asian countries, especially in Southeast Asia, user experience or UX until relatively recently has been thought to be just focused on the look and feel of an interface. Not only did the majority of ...

Kieran has worked in interactive design for the last 16 years, crafting visually compelling and usable experiences for major nonprofit, financial, and pharmaceutical clients. Kieran enjoys puzzling ...

Curiosity is powerful. Psychologists tell us that curiosity enhances intelligence and increases perseverance. Being curious propels us to deeper engagement, superior performance, and more meaningful ...

Vice President and Chief Technology Officer, Lifestyle Solutions at Flex discusses how advanced technologies are transforming user experiences, shaping product development, driving customer loyalty, ...

Level 1–2 (no AI) involves systems that provide no assistance; humans are fully responsible for all decisions and actions. No trust in AI is required. As automation increases in Levels 3-6 ...

In the following sections, I outline how different types of users have different XAI needs and the importance of being mindful of human cognitive biases. Different Humans, Different Needs Figure 2. A ...

In the most recent of Rolf Molich’s Comparative Usability Evaluation studies (CUE-10), 16 participants conducted an exercise intended to “gather real-world data about usability test moderation from ...

The “How Much” and “When” will vary significantly, depending on your budget and time limitations. Figure this out in advance and then create the plan that works best for you. A Quick Step-By-Step for ...

Note: This is a two-part article. Part Two will appear in our next 19.1 issue. Our news feeds today are rife with ethical issues as they relate to the ever-increasing technologies we use. Self-driving ...

Gene Roddenberry could never have imagined that a prop from his TV show would change the world, but that’s exactly what happened when he introduced the communicator on the first episode of Star Trek ...