Though being nice and courteous won’t always get you a seat bump-up or moved to first class, it just might make someone’s day ...

Beth Milligan was due to fly to Spain for a four-day break when she confided in staff about feeling anxious about the flight ...

British Airways has implemented a strict new policy prohibiting flight attendants and pilots from sharing photos or videos ...

The Glasgow holidaymaker and her partner were unable to board any other Jet2 flight and told that they would not be refunded.