The Scattered Lapsus$ Hunters group may be targeting Zendesk users in a new campaign, after a fresh batch of phishing domains and malicious helpdesk tickets were discovered, according to ReliaQuest.

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

The official website has stated four browsers that have full Zendesk browser support. This is web-based software, meaning you should pair it with a suitable browser. With the tool's customer insight ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds of options promising AI, automation, and omnichannel capabilities, ...

This sample app demonstrates how to build a simple chat widget using the Zendesk Chat Web SDK. The sample app is built using the React framework and Redux architecture. However, you are free to use ...

If you've started exploring customer support platforms, chances are you've come across Zendesk. However, some business leaders might still be wondering, "What is Zendesk?". Essentially, it’s a ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its ...

The sales CRM for Zendesk isn't great on its own, but when combined with the helpdesk software, it's quite formidable. We may receive a commission from our partners if you click on a link to review or ...