Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Your Trusted Partner for Commercial Security Camberley, United Kingdom – December 19, 2025 / Jet Locksmiths / Jet Locksmiths has established itself as a leading provider of commercial locksmith ...

Discover the challenges and importance of last mile logistics, the final step in delivery, impacting e-commerce, telecommunications, and cryptocurrency transactions.

In the race to deliver faster, smarter, and more resilient networks, CSP and telco leaders are finding a powerful ally in ...

Discover what an express warranty is and how it protects consumers. Learn key law insights and explore real-world examples for informed buying decisions.

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps. Related Articles Asking Eric: I texted him many useful tips and never got a word of thanks ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps. I worked in a call center’s international department until my retirement. Because every ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Customer experience (CX) is the sum of every interaction a person has with your brand—from ads to checkout to support. And it matters. According to PwC, 73% of consumers say CX is the No. 1 factor in ...

The 2025 U.S. Open delivered a master class for golfers and procurement leaders alike. When thunderstorms on June 15 transformed golf's most demanding major into what many called "unplayable", J.J.