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Our approach to implementing social impact starts with our own purpose, to empower every person and every organisation on the planet to achieve more.
To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...
Ultimately, the future of business belongs to those who can master the art and science of customer experience.
Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...
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