At one point during the flight, DGCA stated that the plane entered a steep and rapid descent of 8,500 feet per minute.

Panic and screams broke out on an IndiGo flight from Delhi to Srinagar with over 220 passengers on board due to severe turbulence on Wednesday amid a hailstorm in the region. Videos shared on social media showed distressed passengers,

While cruising at around 36,000 feet near Pathankot in Punjab, the aircraft entered a thunderstorm zone. The crew first contacted the Indian Air Force-controlled northern air traffic control (ATC) seeking permission to deviate towards Pakistani airspace to bypass the storm.