E-commerce marketplaces are driving growth in refurbished and secondary tech, enabling profitable resale models that extend ...

Consumers are rapidly adopting AI-powered shopping tools, but many retailers are slow to respond — widening the gap between ...

GenAI tools have become practical shopping aids, guiding consumers at critical decision points and helping them make faster, ...

Consumers are rapidly adopting AI-powered shopping tools, but many retailers are slow to respond — widening the gap between product discovery behavior and retail readiness. GenAI tools have become ...

Gen Z loyalty is shifting from discounts to community-driven experiences and AI personalization. Brands like IKEA and Nordstrom demonstrate how experiential programs and digital tools attract fickle ...

One of the most successful direct-to-consumer shopping outlets for China-based vendors outside of China’s own Alibaba e-commerce platform is Amazon. This trend has been accelerating for years.

Virtual agents and AI chatbots will be eating into search engine volumes over the next two years, causing them to decline by 25%, according to a report released Monday by technology research and ...

Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative AI (GenAI), but few have successfully implemented it in ways that enhance ...

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to ...

E-commerce in 2025 will face significant challenges, from ongoing supply chain disruptions and increasingly sophisticated cyberattacks to intensifying competition for customer trust and loyalty. At ...

Some residents of College Station, Texas, are finding noise pollution from Amazon delivery drones disturbing, a problem the giant retailer is seeking to remedy as it plans to expand its Prime Air ...

Retail’s power dynamic is shifting fast — and younger consumers are in the driver’s seat. While older shoppers pull back, Gen Z and millennials are spending through economic uncertainty, fueling ...