The San Jose City Council recently approved the California city’s first budget allocation dedicated to advancing the use of artificial intelligence to improve city services. “This budget allocation ...

Alan is currently responsible for leading the State and Local Academy team where he gets to develop future top sellers. His focus is on empowering the team to build stronger relationships with their ...

Centralized analytics, video feeds and integrated platforms enhance situational awareness for public safety agencies.

Shorter grant windows reward agencies that keep modernization projects scoped, documented and budgeted before opportunities ...

Mississippi State Department of Health IT Security Officer Jarad Stout uses AI-powered automation and centralized security ...

The shift matters because many government service desks have been held back by budget limits, old technology and procurement ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...

A successful unemployment system overhaul offers a roadmap for agencies pursuing lasting digital transformation.

The Cybersecurity and Infrastructure Security Agency defines critical infrastructure as “assets, systems, and networks that provide functions necessary for our way of life.” Unfortunately, those ...

Tennessee uses cellular-connected self-service kiosks to reduce DMV wait times and make driver services available in ...

Scott Merritt is a patient experience architect at CDW with over 20 years of experience in the contact center space. When state and local government leaders talk to me about artificial intelligence, ...

Joel Snyder, Ph.D., is a senior IT consultant with 30 years of practice. An internationally recognized expert in the areas of security, messaging and networks, Dr. Snyder is a popular speaker and ...