If you want to scale your business, you need to have top-tier online customer service. Here’s how you achieve that. Having a high-quality online customer experience is essential these days, and to ...

Maintaining your brand's online reputation is vital to looking attractive to new customers and clients when they inevitably research your company. Maintaining your reputation used to be a relatively ...

Editor’s note: Brent Frei (pictured below) is the executive chairman and co-founder of Smartsheet.com, an online work management software company. He also served as the chief executive of Onyx ...

He's the most famous man in online customer management. After launching the high profile Comcast strategy, he's leaving for a prominent role at Citi. By: Christopher Wink, @christopherwink Aug 13, ...

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...

LAS VEGAS -- Siebel Systems Inc. will continue pursuing the market for online customer-management software until it becomes the leader, Chief Executive Tom Siebel vowed. Speaking at the Comdex ...