UK finance contact centres require the caller to prove who they are. It takes 57 seconds and costs the industry hundreds of ...

Santander UK has extended its partnership with intelligent automation technology provider Netcall for a further three years.

Auto Windscreens Contact Centre Apprenticeship scheme attracts 8% more applications - contact centre recruitment ...

CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps ...

Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029 New research from Cavell explores the latest trends in customer experience (CX) ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

Customer experience, AI, cybersecurity and network transformation experts FourNet.co.uk have helped power a UK housing first after Lincolnshire Housing Partnership (LHP) became the first housing ...

German CX (customer experience) consultancy specialist SOGEDES has expanded its portfolio with Content Guru’s storm® CX and brain® AI platforms. The partnership combines Content Guru’s world-leading ...

6 key CX trends to watch for 2026 – If the past few years were about experimenting with new tools, 2026 is shaping up to be the year contact centres put structure and intent behind their customer ...

Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact with Scottish Power to provide contact centre services provided by 375 contact centre ...

Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy customers can be an organisation’s greatest asset. While maintaining the ...

Customers can today find out which phone and broadband providers take the longest to answer their calls, as Ofcom publishes its latest report into customer service levels across the telecoms industry.