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In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

A group of House Republicans is warning new Social Security Administration Commissioner Frank Bisignano against making more ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...