A look at what separates HVAC field service software that earns its keep from tools that just add another screen to check.

Despite banning under-16s from social media in December, 85% have accessed social media in the past seven days, according to research published in the British Medical Journal (BMJ).

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

When you’re fielding customer calls and managing a team of techs and a warehouse of inventory, a good field service management platform can make the difference between failure and success. Field ...

An analysis of Software as a Service (SaaS) patenting in the US Patent and Trademark Office, including the challenges in patenting SaaS, strategic considerations, and guidance on drafting claims and ...