See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Americans, like many people living in the world's wealthiest economies, ...

Businesses in the United States have poured over $100 billion annually into customer experience since 2013 with no significant return, the American Customer Satisfaction Index found in its latest ...

The American Customer Satisfaction Index has released its latest report for mobile phone users in the US. The firm suggests that smartphone users in the US still judge their products by basic features ...

TROY, Mich.: 17 July 2025 — With home appliances becoming more connected with increased technologies, customer concerns about durability, functionality and performance have increased, according to the ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping declined, according to a new report from the American Customer Satisfaction Index ...

US phone satisfaction scores drop to a 10-year low, falling 4% to 78. Customers favor basics like battery life and call quality over new AI features. Apple and Samsung lead the satisfaction rankings, ...

TROY, Mich.: 2 Oct. 2025 — Satisfaction among business wireless customers has improved notably in 2025, with the greatest improvement seen in the cost of service and offerings and promotions factors, ...

Flexibility and culture drive greater satisfaction and retention. A new survey finds that job satisfaction is at an all-time high of 63%. But at the same time, people report they are less satisfied ...