WASHINGTON, D.C. -- The 2004 NRF Foundation/American Express 2004 Customer Service survey showed 99 percent of shoppers report customer service being important when deciding to make a purchase, NRF ...
WASHINGTON--(BUSINESS WIRE)--Nov. 15, 2005--Though the retail industry will be flooded with promotions and discounts this holiday season, customer service will also play an important role for shoppers ...
NEW YORK--(BUSINESS WIRE)--In a survey of 9,200 shoppers, Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers’ Choice survey, conducted by BIGresearch. The results ...
At NRF 2024, experts shared how generative AI and data analytics in e-commerce platforms are helping retailers improve customer satisfaction. Connected data has the power to unify the customer ...
The FGRT team attended and presented at NRF 2018 Retail’s Big Show in New York a couple weeks ago, and in last week’s article, I noted that retail technology had taken center stage at this year’s show ...
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