CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

Real estate listing company Trulia brought its bot to Facebook Messenger today. Although the company may be best known for listing property for sale, the Trulia bot will now begin handling rentals, as ...

Hoping to usher in a new age of communication and commerce, Facebook is officially inviting brands and other businesses to build bots for its Messenger service. Facebook CEO Mark Zuckerberg made the ...

There has been a lot of talk about Facebook’s new Messenger bots — but how and why do you actually use them? "Business communication is what a lot of people dread the most,” says Peter Martinazzi, ...

Facebook has bold ambitions for its Messenger platform, following the announcement of new features, services and the launch of bots—chat-based interfaces designed to simulate human conversation and to ...

There is a lot of hype surrounding chatbots, and they are quickly becoming a standard part of any digital marketing strategy. Chatbots bots are very versatile services, and when setup correctly, can ...

In the latest event in the Obama administration’s full-scale embrace of social media, the White House announced on Wednesday that the public can now send President Barack Obama a message via Facebook ...

American Express wants to make it easier for you to keep tabs on your account by bringing purchase notifications to a platform you probably already use: Facebook Messenger. The credit card brand is ...