Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

Ever wondered how the other half stays? In Class Acts: Service and Inequality in Luxury Hotels (University of California Press), the curious are rewarded. A Yale University sociologist, Rachel Sherman ...

One of the most important parts of the customer experience for any luxury brand, whether it’s a five-star hotel, your local Audi dealer, or the jeweler on the corner, is recognition. Few customers ...

“Every customer is literally irreplaceable” is one of my customer service consulting mantras. And though I consider myself a convincing fellow, this concept of the irreplaceable customer can be a hard ...