There’s a lot of interest and excitement around generative AI in the contact center. It appears that generative AI is poised to remake the contact center in 2024. There’s a lot of things that will ...

The World Health Organization states, "Failure to correctly identify patients can be a root cause of many problems and has serious effects on health care provision." Enterprise Master Person Index ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and driven by a 4% increase ...

Embarking on the journey of improving the customer experience on SaaS platforms has been a venture in my career as an entrepreneur. In a time characterized by advancements, ensuring client ...

You’ve been hearing a lot lately about how AI will take your job—and plenty of others’ jobs as well. But in reality, AI can make you more satisfied, more effective and help you grow your career. New ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

Employee satisfaction in healthcare declined from April to May following the sector’s historic increase the previous month.

Please provide your email address to receive an email when new articles are posted on . “In addition to patient-reported outcome measures (PROMs), an emerging concept in evaluating the treatment ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...