Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...
The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...
The term customer churn is widely used in the business world to describe the loss of customers or clients over a certain period of time. In the context of the health industry, it refers to the number ...
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