Tyler is a writer under CNET's home energy and utilities category. He came to CNET straight out of college, where he graduated from Seton Hall with a bachelor's degree in journalism. For the past ...

Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...

Microsoft Corp. plans to release a product that will allow business users to send and receive messages from Yahoo Inc., AOL and Microsoft’s instant messaging systems, regardless of which brand the ...

Google has launched an instant-messaging program that allows text chat and computer-to-computer voice connections, a move that highlights the search giant's increasing competition with Yahoo, ...

The real-time, text-based conversation experience known as “instant messaging” seems brand-new. But, believe it or not, I first experienced “IM” way back in 1985. At the time I was working for the ...