Financial services firms will need to expand use of artificial intelligence to win customer trust with high-quality fast service and security. “From 2010 to 2020 the amount of data created, captured, ...

In today’s financial world, customers want a personalised, fast, seamless, immersive, cross-channel digital experience that satisfies, and even anticipates, their needs. This is especially true of ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many organizations to rethink the way they connect with customers. But many leaders, ...

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. A McKinsey survey looking at the banking, auto insurance, ...

Financial Affairs provides sound financial management and services, assuring proper stewardship of UTSA resources. As we mirror the university’s core values, we partner with our customers to offer ...

An artificial intelligence chat bot developed by IBM Services helped GM Financial process a large influx of customer requests at the height of the COVID-19 pandemic last year and remains an important ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Digital transformation in banking and lending has been underway for several years, but the ...

Salesforce unveiled updates to its Financial Services Cloud that aims to unify the various silos within financial services companies and provide one holistic view of the customer. Also: Salesforce ...

Could Vanguard’s antiquated systems make it the high-cost low-service provider, and seal its fate as the Eastern Airlines of financial services? Historically speaking, changing an industry for the ...