Add Yahoo as a preferred source to see more of our stories on Google. A massive Verizon outage Jan. 14, downed tens of thousands of Verizon phones, with Verizon customers eager to "fix" SOS mode on ...

ARLINGTON, Va. — Arlington County's 911 call center is using artificial intelligence to manage non-emergency calls, making it one of the first in the nation to adopt this technology. The Amazon AI ...

Non-emergency calls to the San Diego County Sheriff's Office are being answered by an artificial intelligence processing ...

BEAUMONT, Texas — Facing public questions, Beaumont Police are further explaining a new strategy to prioritize emergency response by reducing officers' time spent on non-emergency calls. The plan, ...

It’s an important life lesson parents everywhere teach their children from a young age. And at the University of Delaware, a team of public safety communication specialists field those emergency calls ...

Wake County EMS leaders held the first of seven community meetings about changes coming to the county’s 911 response system.