Note: This article was originally published by Booz & Company. Every great company is involved in building great capabilities: gaining competitive advantage from the things it does exceptionally well.

Forty years ago, in a book called The American College President, Michael Cohen and James March described the presidency of a university as “a reactive job,” in the sense that allocation of attention ...

There’s a perfect storm brewing: We have a workforce dominated by younger generations who are digital natives. And now we are faced with dramatically changing business dynamics, particularly as many ...