In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...
Some years ago, Bain & Company published a report titled, “Closing the Delivery Gap: How to Achieve True Customer-Led Growth.” Out of that report came what has come to be known as the 80/8 statistic: ...
Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...