Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

Klarna CEO Sebastian Siemiatkowski plans, long term, to reduce the buy now, pay later company's headcount and reliance on customer service outsourcing, he said during a wide-ranging conversation with ...

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front. Most digital customer transformation initiatives fail for similar ...

As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same ...