As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

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Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. One sure way to alienate a customer is to miss expectations.

After conducting most business virtually for the better part of two years, Boulder on Thursday will restore in-person options for several services in a newly consolidated customer service hub. The ...

Customer Service: It's Everybody's Job—Managing and Providing Exceptional Customer Service is a workshop designed to help all employees recognize and take responsibility for serving internal and ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

The world of social media marketing used to be so easy. Facebook pages, Twitter accounts, and other social media outlets were convenient tools to push content to interested audiences, who would then ...

Paoli-based Turn5, an ecommerce company selling after-market parts to modded car fans, just opened a new customer service hub in Pottstown. The new 15,000-square-feet office houses a team of 38 that ...