Add Yahoo as a preferred source to see more of our stories on Google. DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at ...

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

Add Yahoo as a preferred source to see more of our stories on Google. A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Angry customers are costing call center workers more than their patience. New research conducted by a group of professors in the US and China reveals that customer service reps who suffer “verbal ...

After that excruciating recorded call between AOL product manager Ryan Block and a Comcast customer rep went viral last week, the cable company quickly apologized noting that's not "how our customer ...

The start of a new year brings many service organizations a headache. Whether you are dealing with an organization in planning mode that is purchasing new services or a consumer who received a new ...

Comcast isn't getting good feedback from customers these days. In fact, the telecom's customer service call experience can be so frustrating that it hit news headlines. However, sometimes it's just ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Dealing with customer service representatives can be a nightmare, especially when you are just attempting to get a minor issue sorted. While most of us have felt the frustration of hitting a wall with ...