Ever wondered why some people charge headfirst while others vanish behind the nearest houseplant whenever a conflict comes up? It might be the environment, it might be the moon phase, but most likely ...

Role playing can be a very effective way to help employees learn how to deal with various types of conflict. By acting out their responses in a relatively risk-free environment, employees can test ...

NORWICH — Screaming hysterically, a young man paces in an alley and holds a knife to his throat as a pair of Norwich Police Department officers stand a dozen feet away, trying to communicate with him ...

While conflict is natural, it can also be one of the most uncomfortable parts of life and business. Where two or more people feel strongly about opposing ideas, emotions can run high and communication ...

Have you ever watched a disagreement at work spiral out of control? It happens. Conflict is often a part of life — even in professional settings. But what you may not know is that it can actually be ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...