Complaint-handling is an integral part of a landlord and tenant relationship. This @insidehousing webinar, sponsored by @Localz, discusses how to streamline efficiency and increase tenant satisfaction ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Only 34% report to their executive on complaints finalised within KPIs. Just over 10% of NSW government entities report complaints data to their audit and risk committees. NSW omb ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

The independent review into complaints handling procedures commissioned by the ABC Board has endorsed the national broadcaster’s record in handling complaints and made recommendations to strengthen ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...