Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, ...

ConvergeOne's acquisition of solution provider Annese & Asssociates Tuesday allows both companies to expand their foothold in key regions of the U.S. Clifton Park, N.Y.-based Annese, No. 226 on the ...

IT and networking giant builds on enterprise network architecture with systems designed to simplify operations across campus ...

FILE PHOTO: The logo of U.S. networks giant Cisco Systems is seen in front of their headquarters in Issy-les-Moulineaux, near Paris, France August 6, 2022. REUTES/Sarah Meyssonnier/File Photo NEW ...

HERNDON, Va.--(BUSINESS WIRE)-- ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan ...

The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 ...

Cisco Systems launched a computing device on Monday that will run artificial intelligence workloads at local entities such as retail stores, factory floors and healthcare facilities, speeding up their ...

Webex AI Agent and Cisco AI Assistant for Webex Contact Center deployments help organizations drive faster resolutions, higher productivity and improved service quality globally. Expanded integrations ...