The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Whether you run a small business out of your home, you manage a large company with hundreds or thousands of people, or you’re in charge of an enterprise that falls somewhere in between those, a VoIP ...

NEW YORK--(BUSINESS WIRE)--Today, Aircall, a global cloud-based business phone and call center software, announced a 26% revenue increase in North America six months after securing $120M Series D ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

How to Future-Proof a VoIP Phone System + Keep Costs Down Your email has been sent Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you ...

Appliances from Allworx, Critical Links, Fonality, Microsoft, and Sutus all combine sophisticated features and low cost; they differ in breadth and complexity, with Fonality’s Asterisk-based PBXtra ...