Companies are accelerating adoption of cloud-based messaging management as digital communication volumes exceed manual handling capabilities, according to recent market analysis. The global messaging ...
Telos Corporation announced that it has been awarded a $14 million contract by the Defense Information System Agency (DISA) to support the Automated Message Handling System (AMHS) for the DISA ...
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
An innovative project at SECAmb is in the running for a prestigious HSJ Digital Award.