If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

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BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

A video that shows an angry customer accusing Chipotle employees of prioritizing online orders over in-store customers has gone viral. The video, found here, was posted to TikTok over the weekend by ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...

Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a cup of hot coffee at a local Michigan McDonald's manager. Authorities ...

Gregory Mason and the unicorn cake that caused so much controversy. A Southern baker’s not-so-sweet experience with an angry customer has garnered sympathy across the internet. Earlier this month, ...