Microsoft announced the general availability of its new unified contacts experience for Microsoft Teams and Outlook, streamlining contact management across its collaboration tools. The unified ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes, and to take the leading collaboration application to that ...

Microsoft continues to add more AI features to Teams to improve calls, meeting summaries, and more. Microsoft continues to add more AI features to Teams to improve calls, meeting summaries, and more.

Microsoft shut down Skype on May 5, 2025, after 14 years of service, transitioning users to Microsoft Teams. Users can transfer their Skype data to Teams until January 2026, though recent data ...