Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

With the AWS launch of Contact Lens for Amazon Connect, we've transformed our contact center experience," said Stephen Murphy, Senior Director, Cloud Engineering at Accolade. "Since Contact Lens works ...

ISG has launched a study of providers that help firms use Amazon Connect to add AI capabilities to contact centers and ...

AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.