AI is already being used at dispatch centers in Waukesha, La Crosse, and Outagamie counties. Previously, we spoke with Brown ...

First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to ...

City of Tucson is working to hire and retain 911 and 311 dispatchers to keep call wait times low and support first responders ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

Nikki Martin is a six-year veteran 911 dispatcher for the Lane County Sheriff's Office who works holidays. Dispatchers handle ...

Ingham County officials approved a plan to hire temporary part-time dispatchers for the understaffed 911 Central Dispatch Center. The Sheriff's Office is prioritizing local applicants with previous ...

The Arkansas Municipal League named Jonesboro the 2025 Trendsetter Award winner for technology and security for its ...

Allison Weil, a 911 dispatcher for Hutchinson-Reno County, was named the 2025 NiCE PSAP Telecommunicator of the Year. Her nomination stemmed from a call where she guided a young boy whose mother was ...

Dispatchers say they have recently seen an increase in callers who are not ready to answer essential questions, like the ...

ALBUQUERQUE, N.M. -- As a 17-year-old lay dying after being shot last month, an Albuquerque 911 dispatcher hung up on the friend who called for help. After the dispatcher resigned Tuesday, his former ...

Her alleged killer has at least two dozen arrests and was previously found guilty in 2021 of escaping from a prison.

Therapy dogs provide comfort to Phoenix 911 dispatchers during stressful shifts, offering solace despite their high-pressure, ...